TERMS AND CONDITIONS
Last updated: 14/03/2023
Please read these Terms of Use ("Terms",
"Terms of Use") carefully before using the Ute & 4x4 Spares
Ltd website (the "Service") operated by Ute & 4x4 Spares Ltd
("us", "we", or "our").
Your access to and use of the Service is
conditioned on your acceptance of and compliance with these Terms. These Terms
apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree
to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Intellectual Property
The Service and its original content, features
and functionality are and will remain the exclusive property of Ute &
4x4 Spares Ltd and its licensors.
Links To Other Web Sites
Our Service may contain links to
third-party web sites or services that are not owned or controlled by
Ute & 4x4 Spares Ltd.
Ute & 4x4 Spares Ltd has no control over,
and assumes no responsibility for, the content, privacy policies, or practices
of any third party web sites or services. You further
acknowledge and agree that Ute & 4x4 Spares Ltd shall not be responsible
or liable, directly or indirectly, for any damage or loss caused or alleged
to be caused by or in connection with use of or reliance on any such content,
goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies
of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our
Service immediately, without prior notice or liability, for any reason whatsoever,
including without limitation if you breach the Terms. All provisions of the
Terms which by their nature should survive termination shall survive termination,
including, without limitation, ownership provisions, warranty disclaimers,
indemnity and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk.
The Service is provided on an "AS IS" and "AS AVAILABLE"
basis. The Service is provided without warranties of any kind, whether express
or implied, including, but not limited to, implied warranties of merchantability,
fitness for a particular purpose, non-infringement
or course of performance.
Governing Law
These Terms shall be governed and construed
in accordance with the laws of New Zealand without regard to its conflict
of law provisions.
Our failure to enforce any right or provision
of these Terms will not be considered a waiver of those rights. If any provision
of these Terms is held to be invalid or unenforceable by a court, the remaining
provisions of these Terms will remain in effect. These Terms constitute the
entire agreement between us regarding our Service, and
supersede and replace any prior agreements we might have between us regarding
the Service.
Changes
We reserve the right, at our sole
discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What
constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service
after those revisions become effective, you agree to be bound by the revised
terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms,
please contact us.
Returns and Refunds
As a part of our warranty, we want you to
be completely satisfied with your purchase. If you wish to return a part,
please follow the return policy guidelines below.
Email info@utespares.co.nz or call (0800)883-494
Monday through Friday, 8:00 a.m. to 5:00 p.m. to request return approval.
Damaged Shipments
It is extremely important that you inspect
your shipment thoroughly before accepting and signing for the merchandise.
Even though the box and packaging may be intact, it is possible the product
could have arrived damaged. If part does arrive damaged, please accept the
delivery and contact Ute & 4x4 Spares Ltd immediately at
(0800)883-494 Proof of damage may be provided by photos.
Freight Shipments
Before accepting delivery, check for both
internal and external damage. Remove the product from its packaging and inspect
for damage. If you notice damage, please call our customer service immediately
at (0800)883-494 after accepting the delivery to
obtain return approval.
For Engine assemblies, please be advised that
we do not warranty or guarantee any attached accessory parts in the sale,
such as switches, sensors, cables, electronics, belts, hoses, water pumps,
and manifolds. Because such parts are not warrantied, refusal of delivery
for these parts being damaged will result in deduction of original shipping
and handling charges from any refund.
Returning defective or incorrect
parts
If you received an incorrect or defective
part, you may return it for an exchange or replacement. Please contact Ute
& 4x4 Spares Ltd to explain the problem. We will create a new order for
the part and issue an refund for the original part.
Ute & 4x4 Spares Ltd will ship the replacement
part as soon as freight charges have been paid for the returned part and the
part is on its way back to us.
Refused Shipment or Failed Delivery
If you have refused delivery of your shipment,
please contact Ute & 4x4 Spares Ltd immediately at (0800)883-494. Shipped items that are either refused by the customer or
are unable to be delivered due to continual failed delivery attempts will
be returned to Ute & 4x4 Spares Ltd, and you will be credited the amount
of the sale, not including shipping and handling. Please allow up to 14 business
days for a credit to be issued. It is your responsibility to make immediate
and adequate arrangements with the shipping company to accept a shipment in
the event of a failed delivery.
Ute & 4x4 Spares Ltd Discretion
Ute & 4x4 Spares Ltd reserves the right
to deny any exchange or return request. Please do not install damaged or install
incorrectly shipped items, as doing so will void our return policy. Any parts
that have been modified, installed, or damaged in any way by the customer
may result in denial of a refund and/or exchange request.
1. Ute
& 4x4 Spares Ltd will provide you with the shipping address to send the
returned item.
2. Returned
parts must be in "as new" condition and shipped in their original
packages and shipping cartons. If the original carton is not available, the
part must be packaged correctly to ensure safe shipping. We cannot issue a
credit for items that return to our facility damaged, or for items that have
been partially or fully installed or painted. Proper shipping and associated
cost is the responsibility of the customer.
3. The
original invoice, or a copy, must be included with the item.
4. Our
return policy provides 30 days from the date of the original invoice to return
items.
5. Refunds
will be issued once we have received, inspected, and processed the part(s).
Original shipping charges will be deducted from refund amount. Exceptions
will apply for parts that were received damaged or stocked incorrectly.
6. All
refunds will be processed once merchandise has been returned to Ute &
4x4 Spares Ltd. Please allow 5-7 business days for the refund to be posted
to your account.
1. Returned items will incur a 25% RE-STOCKING FEE plus freight when parts
are supplied correctly. This includes if your customer changes their mind,
does not show up or it has been misdiagnosed
2. Any new or procured parts are NON- RETURNABLE and NON- REFUNDABLE
3. 30 day warranty on all parts unless stated otherwise.
4. All Credit Card Payments will incur a fee of 1.85%